Case: Listening at Different Levels

Case: Listening at Different Levels What message is the individual giving through his or her words and actions? Joe is giving the message of a concerned or friendly person. He goes to the loading dock, greets Anton, and even enquires about how he is fairing. Tamiko is giving the message that she is shy, nervous, and fearful through her actions. Through her words, one can get the message that she is unsure of her actions. Tamiko is yet to make a firm decision on whether to report Anton. Sally is giving the message that she us upset and gravely concerned about the matter on hand. This can be deduced from her actions whereby she enters Joe’s office and does not even wait to exchange the usual pleasantries with Joe. Fred is giving the message that is angry through his words and actions. Fred uses abusive language and ticks points using his fingers.   What might Joe do or say to show that he is...
Read More