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MT499-2: Analyze organizational processes and procedures in a variety of business settings.

Prior to starting your Assignment, take this tutorial regarding production and manufacturing.

In a 3 to 4 page paper, address the following areas pertaining to operations in your organization:

    • If you are a service-based business, please explain the business flow of how you plan to service your client base.
    • Analyze organizational processes and procedures in a variety of business settings.
    • Describe the general business operations for manufacturing and service companies.
  • Provide an explanation of the service business flow used in your selected company.

Business operations

The business flow process

In recent days, products, services, and pricing competition have increasingly important to the success and growth of business.  Therefore, the company intends to make sure that both internal and external business processes operate at the highest level to guarantee success and growth. As a result, the company is planning to use hierarchical business process model. With this model in place, project management, planning, and business monitoring will typically rely on the manual scheduling of activities rather than complete process graphs or process trees. This model will help to direct attention to what needs to be done, without paying much attention to the details of how the business process should be conducted. Additionally, this business flow model opens up for more partially structured and semi-formal processes that ensure that all the tasks and responsibilities are carried out in the right manner and at the right time to meet the customer’s needs and demands (Epstein, Maltzman, & Kerzner, 2014). The model focuses on breaking up the flow process into steps to avoid some of the dangers of over-serialization associated with other business flow models such as transformation models. Therefore, important tasks are prioritized and given more time than less important tasks.

Organizational processes and procedures

Considering that the company will be helping other firms and organizations who are unable to promptly update their financial transactions to uphold the accountability and transparency of their organizations, it is prudent it is likely to face several barriers in the process. Additionally, G-10 Holdings will be responsible for recording customer’s sales, receipts as well as individual and organizational payments. Moreover, office management services will make sure that the designing, implementation, evaluation and the maintenance of the work process in the customer’s organizations are taken care of to improve their effectiveness and efficiency. Therefore, there are chances that employees can make errors during the recording of these transactions or when compiling the final report (Carroll, 2015). At such times the concerned employee or employees will be required to go through the records again with the help of the organization representative and one of our company representatives at no extra charges. This will help to minimize the chances of the employee to make the same mistake again.

On the other side, it may be hard for office management department to keep up with the demands and needs of different customers considering that their tastes and preferences change now and then depending on their customers need. However, in the case that the employee makes a mistake when designing, implementing, evaluating and the maintaining the work process under clear instructions, he will be required to repeat the job at our company’s expense.  However, in the case the owner of a business decides to change his office design when the work is in the process, his or her company will be required to incur the additional cost of redoing the work after an agreement with our company (Carroll, 2015). These policies will help to make sure that both employees and clients are aware of what is expected of them in case there is a mistake or any barrier that hinders successful completion of the job.

General business operations for manufacturing and service companies

Service and manufacturing have differences that make them unique but also have similarities that enable companies to provide both goods and services.  Some of the similarities between organizations that either organizations or companies have to create a mission and a vision statement stating how these organizations will be run and perceived by their respective customers. However, there also exist great differences between these two operations depending on the nature of the final products. Some of the greatest differences between the two operations include:

Characteristics – manufacturing operations are known to produce tangible goods that can be touched or seen and thus making them physical. Moreover, fabricating operations can be broken into two gatherings: prepare and discrete assembling. On the other hand, service operations provide intangible products that might be difficult to identify (Wheelen & Hunger, 2007).

Customization and Standardization – manufacturing operations makes sure that goods produced can be standardized in a particular manner before being stored in a warehouse waiting for distribution. Therefore, the entire production from the same manufacturer stands a good chance of being similar regarding quality, size, and branding.  On the other side, service operations have a wide range of opportunities to customize their services before offering them to customers. Therefore, each service may be unique depending on the creativity of the service provider.

Service business flow

Despite conditions for working that might be available in specific districts of the world, outsourcing by utilizing work at home specialists may reduce manhandle that may happen with the utilization of local heads for oversight. It lightens the political threatening vibe that can originate from inside the US while encompassing groups natives understand the association is not particularly outsourcing abroad and those nationals of US have an indistinguishable possibility of working from association temporary workers (Nagaoka, 2010). Receiving the right plan of action for outsourcing may impact the client benefit quality level and in the meantime diminish costs for first rate client benefit.

G-10 Holdings Service Flow Chart

Sales team member in person consult
2 day follow up customer call
2 week customer survey
Survey data analyzed

 

Sales team member takes patient customer order

 

References

Carroll, J. S. (2015). Applied Social Psychology and Organizational Settings. London: Taylor and Francis.

Epstein, D., Maltzman, R., & Kerzner, H. (2014). Project workflow management: A business process approach. Plantation, FL: J. Ross Pub.

Nagaoka, H. (2010). Service business design method utilizing business dynamics. 2010 7th International Conference on Service Systems and Service Management. doi:10.1109/icsssm.2010.5530247

Wheelen, T. L., & Hunger, D. L. (2007). Strategic management and business policy. Harlow: Prentice Hall.

 

 

 

 

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