The CEO has done quite a bit of reading in some of the major quality improvement programs that are available to both the company and to its vendor base. He asked you to describe how a company would go about picking one that would work best for it. He specifically asked the following questions:
What criteria should be used?
How would you gather information about each kind of program?
How you would monitor whether the implementation was a success?
Why do you think there have been a number of these major quality improvement programs over time; in other words, why hasn’t one been accepted as the ideal one?
There are a number of quality improvement programs for organizations. It is important that the organizational leadership develop a rationale for selecting the most appropriate quality improvement program that can give the best results. This is because some quality improvement programs may not always be beneficial to the company. When picking the one that would work best, it is important to look at the quality program design (APA, n.d). This criterion can help in picking the quality program that would work best. Program design relates to the specific methods and procedures of the quality program. The quality program should have an articulate model that guides the company towards improving quality. The latest scientific research evidence available informs the development of such a model. The program design should align itself with evidence-based practice.
One can gather information about various quality programs from various case studies available. By analyzing the case studies, it is possible to identify whether the specific quality programs were effective and to learn about common pitfalls. There are various ways of monitoring whether the implementation was a success. Monitoring should be conducted as an ongoing process (APA, n.d). The first way to measure success is by evaluating the achievement of set goals or objectives. Significant progress towards achievement of set goals indicates success of the implementation. The second way to measure whether implementation was a success is by evaluating customer satisfaction. If customer satisfaction levels have gone up, this indicates success. The third way of measuring success is by evaluating costs. A successful program should be able to cut costs as well.
There are a number of major quality improvement programs. The reason behind the various quality improvement programs is that none of these programs can work for all companies or in all situations. Each quality improvement program is only suitable for a particular scenario or for a particular organization given a set of factors.
American Psychological Associatio ( APA). (n.d). Criteria for the evaluation of quality improvement programs and the use of quality improvement data. Retrieved from https://www.apa.org/pubs/journals/features/criteria-for-evaluation.pdf